Technical Help

Below Are Some Common Technical Problems:

  1. Browser related issues
  2. Clear passwords
  3. Pop-up blockers
  4. Enable Cookies

1. Browser Issues: Please watch the following video

2. Clear old passwords

Often browsers save your username and password.  The video below will show you how to clear the saved data.

3. Pop-up Blockers

Some courses activities “pop-up” in a new window. If your browser is set to “block pop-ups”, you will not be able to access this material. Below are links to instructions to allow pop-ups for each supported browser type:
1st Video – Chrome
2nd Video – Firefox
3rd Video – Safari

4. Enable cookies:

Some courses activities “pop-up” in a new window. If your browser is set to “block pop-ups”, you will not be able to access this material. Below are links to instructions to allow pop-ups for each supported browser type:
1st Video – Chrome
2nd Video – Firefox
3rd Video – Internet Explorer
4th Video – Safari